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Customer Service

Our team is at your complete disposal to provide answers to any questions you may have. Please feel free to contact us at, and we will be happy to offer you personalized ser

The works will be made especially for you by the artisans. Preparation and consequently shipping time will vary from artwork to artwork.

Once you place your order, you will receive an email confirmation, including all information about your purch

We accept all major credit cards (Visa, MasterCard, American Express, Maestro), PayPal, Apple Pay and Google Pay. Our prices are quoted in EUR (€).

Currently, our shipments are only available to countries within the European Union and for The United States. All orders will be shipped directly from the artisan workshops in Italy, and will be delivered, safely and securely, to your home via the various couriers.

Shipping times vary from work to work and are included within the artworks detail.

Shipping costs vary following this pattern:

  • Italy €9,99 for Artist, and free for the orders over €80,00
  • Rest of the European Union €28.00 for Artist
  • United States €80.00 for Artist

We constantly strive to offer high quality service, devoting the utmost care to each shipment to ensure your complete satisfaction. If you have specific shipping questions or have special shipping needs, our team is always available at

In case you change your mind and decide to return your purchase, we will ensure a simple return procedure. Just contact our team ( who will accompany you with the utmost professionalism and attention in every step of the return process, which must take place within 14 days from the delivery of the product.

You will be able to ship the product in its original packaging, with a courier of your choice. You will be responsible for the return shipping costs and any import duties in Italy. Once the products reach our warehouse and are confirmed to be in the same state as they were shipped, we will issue a refund to your original method of payment within 7 business days.

Remember that we cannot accept returns on products that have been customized specifically for you. We are confident that you will be satisfied with our care and professionalism under all circumstances.

This Privacy Policy describes how we collect, use and protect the personal information you provide when using our e-commerce and related services.

Please read this policy carefully to understand our practices regarding personal data and how we treat it.

Data controllerThe data controller is Materic Art SAS, with registered office in Via Cenisio 53. If you have any questions or requests regarding privacy or wish to exercise your rights, you can contact us at the email

Personal data collectedWe collect different types of personal data provided by users during registration and use of our services. This data includes:

  • Contact information: first name, last name, address, email address, phone number.
  • Account information: username and password.
  • Payment information: credit card number, expiry date, billing address, first and last name of credit card holder.
  • Customer information: orders placed, order history.
  • Other information: age, date of birth and any additional data provided by users during the support phase or required to offer certain features.

Legal basis for data processing

The processing of personal data is carried out on the basis of the user's consent, the fulfilment of a contractual requirement or in order to comply with a contractual obligation.

Purpose of data processing

The personal data provided by users is used for the following purposes:

  • Processing of orders received.
  • Providing customer support and responding to inquiries.
  • Sending newsletters and marketing communications, subject to the user's consent.
  • Offering new features and service improvements.

Data retention

Personal data will be stored for the time strictly necessary to carry out the purposes indicated in the "Personal data collected" chapter or for as long as the user maintains an active account within our e-commerce. Thereafter, the data may be retained for a further period for legal compliance purposes or for the exercise or defense of any legal rights.

Data sharing

Users' personal data may be communicated to some subjects appointed by Materic Art to provide the requested Services and to fulfill legal obligations.

The data may be communicated for:

  • Payment processing.
  • Fraud prevention and security activities.
  • Providing technical support and customer service.

All third parties with whom we share data are required to protect it and use it only for the agreed purposes.

User rights

Users have the right to obtain confirmation of the existence of their personal data and the purposes of the processing at any time. Users also have the right to request the updating, rectification, deletion or blocking of data and to oppose their use, in whole or in part. To exercise these rights or for further information, users can contact us at the email address indicated in section 1.

International data transfer

The personal data collected will be stored within the European Union and will not be transferred to countries outside the European Union without the user's consent or without taking adequate measures to guarantee a level of data protection compliant with applicable legislation.

Changes and updates to the privacy policy

This Privacy Policy is subject to occasional revisions. Materic Art will notify users of changes to the data processing conditions by publishing the changes on the Website. If required by current legislation, users will have the opportunity to consent to any new data processing. If you refuse, your data will not be processed according to the changes in the new privacy policy.

The following General Terms and Conditions govern the offer and sale of products on our web site ("" or "Site"). Please read these terms and conditions carefully before ordering any products: indeed, by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on are directly sold by MATERIC ART SAS ("MATERIC ART") (hereinafter referred to as the "Vendor" or "We" or "Us"). MATERIC ART has its registered office in Milan (20154 –Italy), Via Cenisio 53, number of registration at Milan Register of Companies, VAT number P.IVA 13126040966 and Codice Fiscale 13126040966.

If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on, as well as other general information on the services provided by Remember that you can always contact our Customer Care by e-mail: